A few words about the service management document system. Whether you implement ITIL processes or a complete ISO/IEC 20000 service management system, your documents and records have to live somewhere. What is the best practice here? Let's keep the main thing the main thing. What document system is already at place in your organization?
Alternating between two operating systems usually has an important problem: we don't always have the respective versions of our favorite programs. In the case of Mac and Windows this gap is growing smaller thanks to tools like WinOnX, capable of launching Windows programs on Mac.
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